Shipping policy

We want your Enchantress Co. pieces to reach you quickly and safely. Here's everything you need to know.

Free Standard Shipping

Enjoy free standard shipping on every order, with no minimum purchase.

Faster Shipping Options

Need it sooner? Faster options, such as USPS Priority Mail and Priority Mail Express, are available at checkout for an additional cost. Rates are calculated at checkout based on your order and shipping address. Delivery times are carrier estimates once your order ships and aren't guaranteed, especially around holidays.

Order Processing

Most orders ship within a few business days. You'll receive an email with tracking information as soon as your order is on its way. You can also check your order status anytime by signing in to your account.

Free Local Pickup in Pasadena

Prefer to pick up? Choose local pickup at checkout. Pickup orders are usually ready within 24 hours, and we'll let you know when yours is ready to collect.

Enchantress Co.
62 W Union St #3, Pasadena, CA 91103
Tuesday – Saturday: 2:30 PM – 7:30 PM · Sunday & Monday: Closed

Curbside pickup is also available. Just call us at 626-792-4556 to arrange it.

Where We Ship

We currently ship within the United States only. We're unable to ship internationally at this time.

Shipping Address

Please double-check your shipping address before placing your order. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.

Lost or Damaged Packages

If your package hasn't arrived, appears lost, or arrives damaged, please contact us and we'll be happy to help.

Questions?

Call us at 626-792-4556 or email support@enchantressco.com. We're happy to help.