Privacy policy

Last updated October 2026

This Privacy Policy explains how Enchantress Co. ("we," "us," or "our") collects, uses, and shares your personal information when you visit www.enchantressco.com, shop with us online, or contact us.

Who We Are

Enchantress Co.
62 W Union St #3, Pasadena, CA 91103
Phone: 626-792-4556
Email: support@enchantressco.com

Information We Collect

Information you give us. When you place an order, create an account, sign up for emails, or contact us, we may collect your name, email address, phone number, billing and shipping addresses, order details, and any messages you send us. Payment card details are entered at checkout and handled by our payment processors; we do not store your full card number.

Information collected automatically. When you use our website, we and our service providers automatically collect information such as your IP address, device and browser type, pages viewed, products browsed or added to your cart, referring website, and approximate location. This is collected using cookies, pixels, and similar technologies.

Information from others. We may receive information from our service providers, such as payment processors, shipping carriers, and advertising or analytics partners, for example confirmation that a payment was processed or a package was delivered.

How We Use Your Information

  • To process and deliver your orders, including local pickup, and to send order and shipping updates
  • To respond to your questions and provide customer support
  • To send occasional news about new arrivals, collections, and events if you have signed up for our email list
  • To operate, maintain, and improve our website and understand how it is used
  • To show you relevant ads and measure how well they work
  • To detect and prevent fraud, and to meet our legal obligations

How We Share Your Information

We share personal information only as needed to run our business, including with:

  • Shopify, which hosts our online store and checkout
  • Payment processors, such as Shopify Payments and digital wallets like Shop Pay, Apple Pay, and Google Pay
  • Shipping carriers, such as USPS, to deliver your orders
  • Analytics and advertising partners, such as Google (analytics and ads) and Meta (Facebook and Instagram), which use cookies and pixels to help us understand site traffic and show and measure ads
  • Apps that add features to our website, such as social media feeds, accessibility tools, customer messaging, and shopping cart features
  • Legal and safety purposes, when required by law or to protect our rights, customers, or others

Cookies and Tracking

We use cookies and similar technologies to keep our website working (for example, to remember your cart), to understand how visitors use our site, and for advertising. You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them. You can also opt out of personalized ads through Google's Ad Settings and Meta's ad preferences, or at optout.aboutads.info.

Do Not Track. Our website does not currently respond to "Do Not Track" signals sent by browsers. Where required by law, we treat Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of your personal information.

Marketing Emails

We do not currently send marketing emails. If you sign up for our email list, we will use your email address only to send occasional news about new arrivals, collections, and events if and when we begin doing so. We do not sell or rent our email list. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us. We will still send you messages about your orders.

Your California Privacy Rights

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share about you
  • Delete personal information we have collected from you, subject to certain exceptions
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of your personal information
  • Not be discriminated against for exercising any of these rights

We do not sell your personal information for money. However, we use advertising cookies and pixels (such as those from Google and Meta), and under California law this may be considered "sharing" personal information for cross-context behavioral advertising. You can opt out by using the cookie or privacy choices offered on our website, by turning on Global Privacy Control in your browser, or by contacting us.

To make a request, email support@enchantressco.com or call 626-792-4556. We may need to verify your identity before responding. You may also use an authorized agent to make a request on your behalf.

How Long We Keep Information

We keep personal information for as long as needed to fulfill orders, provide customer service, and meet our legal, tax, and accounting obligations. After that, we delete it or keep it in a form that no longer identifies you.

Security

We use reasonable safeguards to protect your information, and our checkout is encrypted. However, no website or online transmission is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

US Operations

Enchantress Co. is based in California and our website is intended for customers in the United States. Your information is processed and stored in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy or your information, please email support@enchantressco.com, call 626-792-4556, or write to us at 62 W Union St #3, Pasadena, CA 91103.